Returns Policy

At Netherlands Secondhand Bikes, we do our best to make sure every order is delivered carefully and correctly. However, there may be situations where you wish to return or exchange a product. Our return and exchange policy is explained below.

1. Returns and Exchanges

Online Purchases

As a consumer, you have the right to return or exchange an online order within 14 days after receiving it.

After notifying us of the return or exchange, you have an additional 14 days to send the product back.

Purchases Made at Our Physical Location

Purchases made at our physical location cannot be returned for a refund.

Products purchased at our physical location may only be exchanged within 14 days.

2. Conditions for Returns or Exchanges

To qualify for a return or exchange, the product should:

• be in its original condition where reasonably possible;
• be complete, including any accessories supplied with it;
• not have damage caused by improper use;
• be returned clean and safely packaged.

As our bicycles are second-hand, minor signs of previous use may be present.

3. Return and Exchange Options

Return the Bike to Our Location Yourself

Returning or exchanging a bicycle at our location is free of charge when the Customer brings the bike back personally. In this case, the full purchase amount will be refunded, or the bicycle can be exchanged directly.

Arrange Your Own Transport

The Customer may also arrange a transport company independently for a return or exchange. Once the bicycle has been received in good condition, the refund will be processed or the exchange will be completed.

Transport Arranged by Netherlands Secondhand Bikes

If we arrange the transport for a return or exchange, the following charges apply:

• Netherlands: €50
• Belgium: €70

These costs will be deducted from the amount to be refunded or taken into account as part of the exchange.

Other European Countries

For returns or exchanges from other European countries, the Customer must arrange transport independently. This can, for example, be arranged through CheapCargo.

4. Exceptions

The following products may be excluded from return or exchange:

• specially modified or personalised bicycles;
• products adjusted at the Customer's request;
• products damaged as a result of improper use.

5. Refunds

After the returned product has been received and inspected, the purchase amount will be refunded within a maximum of 14 days using the same payment method used for the original order.

Any applicable return transport costs will be deducted from the refund.

6. Damaged, Defective or Incorrectly Delivered Products

If a product is defective, damaged or has been delivered incorrectly, please contact our customer service team as soon as possible so that we can work with you to find a suitable solution.

7. Contact Details

Netherlands Secondhand Bikes
Email: info@2dehandsfietsenwinkel.nl
Website: netherlands-secondhandbikes.com