Reliable & safe bikes with free home delivery!

Privacy Policy

Company Details

Netherlands Secondhand Bikes is operated by 2dehandsfietsenwinkel B.V.

Chamber of Commerce (KvK) number: 88708624
VAT number: NL864741030.B01
Registered address: Noorderhagen 229, 3078 CJ Rotterdam, The Netherlands
Telephone: +31 (0)6 455 467 21

Personal Data We Process

We may process the following personal information:

  • First and last name
  • Address details
  • Telephone number
  • Email address
  • Payment information
  • Order and delivery details
  • IP address collected when you visit our website

Why We Process Your Personal Data

We use your information for purposes including:

  • Processing and delivering your orders
  • Handling payments
  • Providing customer service and communicating with you
  • Sending updates about the status of your order
  • Improving our website and services
  • Meeting legal and administrative obligations, including tax requirements

Legal Basis for Processing

We process personal data on one or more of the following legal grounds:

  • Performance of a contract, including processing and delivering an order
  • Compliance with legal obligations, including accounting and tax legislation
  • Legitimate interests, such as fraud prevention and marketing analysis
  • Your consent, for example when you subscribe to our newsletter

How Long We Keep Your Data

We retain personal data only for as long as necessary for the purpose for which it was collected, while also complying with applicable legal retention periods. Administrative records are generally retained for up to 7 years where required by law.

Sharing Personal Data with Third Parties

We only share your personal information with third parties when this is necessary to provide our services or meet our legal obligations. These parties may include:

  • Delivery and transport providers
  • Payment providers, including iDEAL, PayPal and credit card processors
  • IT service providers and hosting companies

Cookies and Tracking Technologies

Our website uses cookies and similar technologies for:

  • Functional purposes, to ensure the website operates correctly
  • Analytics, to understand and improve website performance
  • Marketing purposes, where you have provided consent

When you first visit our website, you will be shown a cookie notice that allows you to manage your preferences.

Your Privacy Rights

Depending on the applicable privacy legislation, you may have the right to:

  • Request access to your personal data
  • Ask us to correct inaccurate information
  • Request deletion of your personal data
  • Request transfer of your data where applicable
  • Withdraw previously given consent
  • Object to certain types of processing

You can submit a privacy request by emailing info@2dehandsfietsenwinkel.nl.

We aim to respond to privacy requests within 30 days.

Data Security

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. These measures include SSL encryption and restricted access to personal data.

Complaints

If you have a complaint about how we process your personal data, please contact us first so that we can review your concerns.

You also have the right to contact the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at autoriteitpersoonsgegevens.nl .