Frequently Asked Questions

Each bicycle undergoes a major service carried out by one of our mechanics, in accordance with our standard working method.

The bicycle is then sent to the polishing and painting department if necessary. After that, the bicycle is photographed and listed on the website.

When a bicycle is ordered, it is inspected once more and any accessories are fitted to the bicycle.

Should you unexpectedly experience problems with your bike or have questions about your bike, you can contact our technical department by sending a WhatsApp message to the number 0031645546721. We strive to respond to your message within 24 hours.

Yes. In addition to our own exchange option, as a consumer you have a statutory 14-day cooling-off period after receiving your order, during which you can cancel without giving a reason. See our full returns policy for the exact terms and conditions.

If you return the bike yourself to our showroom, the exchange or return is free of charge. If you want us to exchange or collect the bike, a transport cost of €50 applies to orders from the Netherlands.

For the collection or exchange of a bike in Belgium, a charge of €70 will be applied.

When exchanging or returning a new bike, in addition to the usual transport costs, we will also charge a fee of €50 for making the bike road-ready. We will also charge this fee if you return the new bike yourself.

You can cancel your order by sending an email to info@2dehandsfietsenwinkel.nl. We recommend that you report a cancellation as soon as possible. As long as a bicycle has not yet been shipped, the cancellation will be free of charge.

As soon as the bicycle has been picked up by the carrier, we will have to charge €50 for orders from the Netherlands. For orders from Belgium, this amounts to €70.

Yes. In addition to your statutory rights (which always apply, regardless of the period below), we offer our own seller's warranty for added peace of mind:

• Second-hand bicycles: 1 month
• Second-hand e-bikes: 3 months
• New bicycles and e-bikes: 1 year

You can read more about your additional statutory rights on our page why choose 2dehandsfietsenwinkel.

Almost all our bicycles are equipped with working front and rear lights. You can read in the product description whether a bicycle has lights.

All our bicycles are delivered 100% ready to ride. You don't need to do anything to them yourself and you can go cycling immediately after receiving the bike.

You can order the bike online via our website. Orders placed before 12:00 noon are delivered the next business day in the Netherlands. Delivery in Belgium takes up to 2 business days, and in the rest of Europe up to 5 business days. View our full shipping policy for all the details.

You can also visit our showroom 7 days a week and buy the bike directly on site.

We buy our bicycles from various large bicycle stores. We also buy bicycles from municipalities with whom we have a cooperation agreement. We also acquire bicycles through trade-ins.

All our bicycles are registered and checked against the Stop Heling and RDW Bicycle Theft Registers. The frame numbers have been verified. It is not possible for us to have a stolen bicycle in our possession.

Orders outside Rotterdam are delivered by an external carrier. Orders from Rotterdam and the surrounding area are delivered by our own driver. Regardless of who delivers the bike, it will always be delivered ready to ride. Also check out our page about bike delivery in the Rotterdam area.

We do our best to deliver your order as quickly as possible. There are no shipping costs within the Netherlands and Belgium, and all our bikes are delivered 100% ready to ride.

• Netherlands: ordered before 12:00 noon → delivered the next business day
• Belgium: delivery within 2 business days
• Rest of Europe: delivery within 5 business days

As soon as your order has been shipped, you will receive a confirmation with track & trace, so you know exactly when to expect your bike. More details can be found in our shipping policy and on our how-we-work page.

It is possible to pick up the bike you have ordered yourself at our showroom in Rotterdam. You can choose the pickup option when placing the order. As soon as your bike is ready for pickup, you will receive an email about this. It usually takes 24 hours until you can pick up your bike.

2dehandsfietsenwinkel.nl is both an online shop and a physical store. You can also come and view and try out our wide range of bicycles at our showroom.

It is only possible to trade in a bicycle at our showroom. Unfortunately, if the bicycle needs to be delivered, it is not possible to trade in your old bicycle. If you want to get rid of your old bicycle (without compensation), you can hand it over to the driver.

Every pre-owned e-bike we sell is pre-checked for the condition of the battery and motor, including the range. A 3-month warranty applies to pre-owned e-bikes (in addition to your statutory rights). Are you unsure between models? View our full range of pre-owned e-bikes or contact us for advice.