How We Work
At Netherlands Secondhand Bikes, we give quality bicycles a new life. Every day, our team selects, inspects and prepares second-hand bikes for customers throughout the Netherlands and Belgium.
Our stock comes from several sources. Some bicycles are received through trade-ins from customers moving to another bike, while others are purchased in larger batches from established bicycle retailers in the Netherlands and Belgium. This allows us to offer a broad and regularly changing selection across different models and price ranges.
We also work with municipalities to give suitable bicycles a new purpose. By returning existing bikes to everyday use, we help make cycling more affordable while supporting reuse and more sustainable mobility.
Every bicycle is carefully checked and prepared before being offered for sale. With a large and frequently updated selection, efficient service and extensive experience, we aim to make finding a dependable second-hand bike as straightforward as possible.
How we prepare our bikes
Our qualified bicycle mechanics inspect and service each bike before it becomes available for sale. The goal is to make sure the bicycle is safe, reliable and ready for everyday riding.
As part of this process, our team may carry out the following checks and adjustments:
- Inspecting and adjusting the chain, brakes and gears
- Checking the wheels for play, alignment and movement
- Inspecting the tyres for wear
- Repairing or replacing the lighting where necessary
- Completing a general safety inspection and test ride
A bicycle is only added to our online store and physical showroom after it has passed our inspection process. New second-hand bikes are added to our collection regularly, so the available stock changes frequently.
Delivery
We deliver bicycles safely and ready to ride throughout the Netherlands and Belgium using our delivery service.
Not at home when your bike arrives? No problem. Where appropriate, the bicycle can be securely locked at your delivery address and the keys placed through the letterbox. The bike remains insured by us until you have received it.
Second-Hand & New Bikes
- Netherlands: order before 16:00 and we aim to deliver the next working day
- Belgium: order before 16:00 and we aim to deliver the next working day
- Other European countries: delivery generally takes up to 5 working days
Once your order has been dispatched, you will receive Track & Trace information so you can follow the delivery. All bicycles are delivered fully prepared so you can start riding straight away.
Warranty
At Netherlands Secondhand Bikes, service and reliability are an important part of what we offer. Our bicycles therefore include warranty coverage as described below.
Warranty Terms
- 3-month warranty on the frame
- 1-month warranty on other components
If an issue occurs after the warranty period and has not been caused by misuse or external damage, please contact us. We will review the situation and, where possible, help find a suitable solution.
We also operate our own service vehicle, allowing us to carry out certain bicycle repairs and service work both during and outside the warranty period.
Exchanges & Returns
Not satisfied with your purchase? Online purchases can be returned or exchanged within the applicable 14-day return period.
- Returns or exchanges at our physical location are free of transport charges
- Eligible returns can receive a full refund, subject to our return conditions
- Collection can be arranged in the Netherlands and Belgium through a transport provider
- For other European countries, you can arrange your own transport or use a service such as CheapCargo
For full conditions, including transport charges and exceptions, please refer to our Returns & Exchanges Policy.